If you are not satisfied with your purchase you may return it in unused condition, with receipt within 30 days for an exchange or refund. You must obtain a Return Authorization by contacting us. 

We do not accept returns without a receipt, a Return Authorization or after 30 days from receipt of purchase. To return: Repack the merchandise in its original packaging. Include your receipt, Return Authorization and ship the item(s) to the following address: Canada: ATTN: Returns Kyte BABY 1244 Wellington Street W. Ottawa, Ontario, Canada K1Y 3A4 USA: ATTN: Returns Kyte BABY 5209-C Davis Boulevard North Richland Hills, TX 76180 Please note: ALL SHIPPING CHARGES are the responsibility of the purchaser. Shipping will be applied to exchanges. Any items returned in less than perfect condition will be sent back at the customer's expense.